Shipping & Delivery

When will I receive my items?
Item Processing Time
There are different processing time for different items.

In-stock items will be sent out within 24-72 hours. Non-stock items will be sent out according to different processing time, generally non-custom items will be sent out within 4 days. Processing time of our wedding apparel and special occasion is different from other products. Therefore you need to check the terminal page on our site if you want to get the accurate processing time. If there are any out of stock items in your order or order is placed during our holiday ( or there are some force majeure factors), order shipping time will be delayed. But please don’t worry, we will try our best to prepare the item ASAP after you place an order on our website.

Please Note:

Total Delivery Time = Processing Time + Shipping Time

 

When will I receive my items after I place an order?
There are four key factors that will decide when you will receive your items.
  1. Shipping Method: Delivery time varies with shipping methods. For example: DHL, takes 2-4 business days while EMS takes 3-8 business days
  2. Time in transit varies depending on where you’re located and where your package is coming from
  3. Item Processing Time: There are different processing time for different items. You can check the processing time from product page; However, we will try our best to prepare the item ASAP after you place an order on our website
  4. Some unavoidable reason

We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc
But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.

How can I track my order?
As to the order status and shipping information of your package, you can refer to “My Account” in our website. When you click the “View Detail” button, there is a column called Order Tracking, where you can view all the detailed information about your order.
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