FAQs

Log in Problems
1. I Can’t Log In

Please follow the instructions below:
You can check whether your username is the email address which you used for registration or not.
www.peaksugar.com system maintenance might cause a problem – Please wait 30 minutes and try again.
You need ensure that cookies from www.peaksugar.com are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact our customer service, they will help you to resolve the problem.
TIPs: If you’re not sure whether the problem is us or you, please test logging in with a different set of computer, or try different browsers.
When you registered, you made a mistake which caused that you can’t access your account, and you’ve never made any orders. You’d better to registrant for a new account.

2. Forgot Your Password
You may reset your password by clicking the “Forgot password?” button on the sign in page. Then go to your email inbox, and reset your password.

New Customer Guidance
1. How can I save money on shipping?
If you are not in rush, you can choose standard shipping which is much cheaper than express shipping.
International shipping is expensive. Therefore, we suggest our customers to buy all things you need in same order to minimize shipping fees. Compared with express shipping, standard shipping is a relatively economical choice.

2. What could cause an invalid tracking code?
The tracking information normally appears after 2-3 business days. If no tracking information updated for a long time, please contact us as soon as possible, and we will contact the shipping company for you. You may also contact the shipping company by yourself.

General FAQs
1. Do you have a physical store in any country?
No. we do not operate any retail store. we only accept orders and payments online.

2. Do you accept cash on delivery?
I am sorry to say we cannot accept this cash on delivery. We cannot accept the transaction in which goods are paid for full in cash or by certified check immediately when they are received by the buyer. We really appreciate that you buy items from shewardrobe, and shewardrobe.com provides buyers with payment methods such as paypal and credit card/ debit card.
So please pay for your order in full, in advance, and we will give you the top class services.

For more info, please refer to https://www.peaksugar.com/payment-methods/

3. How can I tell if my items have been shipped or not?
You should correctly sign in first with the same email address and password as when you make the order. Then click the “My Account” button, and you can view whether your items have been shipped or not.

4. How is the quality of your products?
Our staffs have strict standard on professionalism, experience and credibility. We provide you with not only 100% Guaranteed Quality and Service, but also low price. Customers’ satisfaction is our pursuit, and we are willing to try our best to give you the best product and service. If you have any suggestions or questions, please do not hesitate to contact our customer service.

5. Do you have a paper catalogue?
No. All of our styles are shown on the website and stock information changes every minute. You can view the catalogue in our website. If you find anything you want to buy, please add it to your shopping cart and then go check out.

6. How often do you add new styles?
We add new styles every day, except holidays. Our goal is bring all the latest fashions and trends to our customers as fast as we can.

7. What is your size for clothes?
We have one size as well as XS, S, M, L, XL, XXL, etc. Usually there are details about measurements for each style in descriptions. One size usually means size M, but sometimes it is also fit for person in size S and L. To assist you in ordering the correct size, we have Size Chart for you. And we suggest you choose one size up for women’s clothes, 2 sizes up for men’s clothes since our size runs small.

8. Is the information I send over the Internet safe?
All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry’s most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.

9. Are all your products available?
All styles in our site are available when we upload it. But the stock information changes every minute, we maybe not update that info timely. It takes about 3 days for us to get them from our factory.

10. Why can’t I receive emails from peaksugar?
Emails from peaksugar may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.

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